1001 Stories

In October 2009 we welcomed our 1001st Collaborative practice - so that's 1001 stories to share!

Practices have been celebrating by generously sharing one of their change ideas with us. (For more information about Change Principles and Change Ideas click here)

Do you have a story of your own? We'd love to hear about a change idea that your practice has implemented. Please send your story to tony.lembke@improve.org.au

Here are the first of our 1001 stories...

Access and Care Redesign

Life in the Fast Lane. "The Collins Street Medical Centre and Dr Boyapati's practice have developed strategies that haves been effective in changing their capacity to match their demand". Read more...

The Blue Folder. "The team at Doctors Grand Plaza have had great success with their version of the patient held health summary – 'the blue folder'" Read more...

Quick Clinics. "At Bribie Medical Centre we have specific clinics for individual problems" Read more...

Tracking Doctor Starting Times.  "It's hard to choose just one from the most worthwhile collaboratives journey, however, the one that most stands out in my mind is 'Tracking Doctor Starting Times'". Read More...

Improving the Patient Environment. "Following one of the APCC workshops, we returned home and decided to create an electronic noticeboard." Read more...

Protected Time. "‘Protected time’ is invaluable for improvement work – but in a busy practice it is often hard to find. The Sorell Family Practice came up with a novel way to protect this endangered species" Read more...

'Open Access' Mondays.  "Mondays are now 'Open Access' unless the doctor requests we make an appointment for the patient". Read more...

PDSA's a Blessing in Disguise.  "APCC with their PDSA’s are a blessing in disguise due to the fact that we have an Accreditation deadline looming for early to mid next year" Read more...

All Space is Valuable!  "I work as a Practice Nurse in Broome. With 1-2 permanent Droctors and varying numbers of Locums and Medical Students I was shifted almost daily from room to room for space for my 'Well Women’s' consults" Read more...

'Day Clinics'.  "We’ve recently participated in our 4th accreditation of which the patient feedback survey is an important part of re-accreditation". Read more...

Monday's Memo.  "Our practice starts each week with “Monday’s memo” which is emailed to all staff".  Read more...

Notice Board in the Waiting Room.  "The most important change we have made is we have put a notice board in our waiting room"  Read more...

Notice Boards.  "We have installed a Collaboratives Notice Board in our Medical Centre where doctors communicate regarding patients."  Read more...

Register Review.  "We have inactivated all patients who have not attended the surgery within the past two years".  Read more...

The Wall of Propaganda.  "We decided to have a large white board put up on the wall in the office to assist with relaying information"  Read more...

Script Only Appointments.  "The main change we introduced was to allocate 1 hour a week to "script only" time"  Read more...

Improving the Patient Environment.  "Our waiting room is relatively small, but its walls have always been filled with many posters and signs"  Read more...

'Book on the Day Only' Appointment System.  "Following attendance at the NPCC/APCC Workshop we reviewed our reservations system".  Read more...

Script, Referral, BP & BSL Clinics.  "For one of our doctors, we have initiated script and referral clinics"  Read more...

Swift Clinic.  "Whilst we have made several innovations since participating in the NPCC/APCC program, our most successful to date is the introduction of the Swift Clinic".  Read more...

Appointment Golf.  "This is the first in our new series of Virtual Tabletops, as part of the 1001 Stories Project".  Read more...

Chronic Disease

Database Tidying and Data Extraction. "I must say we did embrace the concept and greatly appreciated being led along the path of tidying our databases and being able to extract accurate informative data" Read more...

Acute Cases Management. "We have made lots of changes to update our Chronic Disease registers and to keep them accurate by coding correctly" Read more...

Data Cleansing.

"In the last month, we have inactivated all patients who have not attended the surgery within the past two years.." Read more...

The Rise and Rise of the Chronic Care Coordinator. “We have made quite a few changes but I believe the most significant change was brought about by employing a Registered Nurse to co-ordinate chronic disease management" Read more...

CHD Reminder System. 

"We needed to find a reminder system for the doctors, when consulting patients who are on the CHD register (these patients are identified very easily, they are coded blue on the doctor’s appointment screen) to check that patients are up-to-date with recommended readings, levels and medications" Read more...

Increase in Annual Diabetes Checks. "We at Woodside Surgery have increased the rate of annual diabetes checks from a low 12% in 2005 to 73% in 2009" Read more...

Tracking GP Management Plans and Team Care Arrangements. 

"I think these days a Chronic Disease Coordinator is a must" Read more...