Case Studies

The Australian Primary Care Collaboratives (formerly the National Primary Care Collaboratives) Program encourages practices across Australia to share ideas about the improvements and positive changes they have made through networking at workshops as well as through their Medicare Local.

This page provides links to a variety of case studies provided by some practices participating in the APCC Program who have made significant improvements to their systems and the care they provide to their patients. In the case studies featured here, practices can see the step-by-step process a practice has taken to implement change.

Change Principles form a key element of the APCC Program. To find out more about the APCC Change Principles click here.

If you have made some improvements and would like to share your story with others, please fill out this case study template and send it to


Small changes lead to big improvements in patient access to care

Derwent Valley Medical Centre

Derwent Valley Medical Centre joined the APCC Program to learn about implementing new systems that would help improve patient access to care. They successfully tested and implemented ideas they learnt through attending APCC workshops. The team now has a greater focus on shared learning, improving team skills and strengthening partnerships with other health services within their Division.

Click here to read more.


Setting up a lung function clinic to improve peventative care

Dr John Troy Medical Centre

Dr John Troy Medical Centre recruited a respiratory technician and implemented a lung function clinic, in order to provide more proactive care to patients with chronic respiratory diseases. The health service further developed their recall systems and use GP Management Plans in order to provide better healthcare for people with chronic disease, in their community.

Click here to read more.


Using population health data to chart improvements and measure outcomes

Broughton Clinic

Broughton Clinic joined the APCC Program to learn how to use their patient population health data more efficiently. Through regular data cleansing and analysis, they were able to more accurately define their patient population and measure health outcomes.

Click here to read more.


Building on established initiatives to improve patient care

Busby Medical Centre

To provide proactive care to their patients with a chronic disease, the team at Busby Medical Centre adopted a ‘cycle of care’ plan. The care plan assists patients in managing their own condition as well as planning their care thoroughly with the practice team, utilising a whole-of-team approach. Access was also improved dramatically by modifying their existing duty doctor initiative, which lightened the workload for the GPs and provided greater capacity for ‘on the day’ appointments.

Click here to read more.


Patients benefit from proactive, team-based approach to care

Daisy Hill Medical Surgery

After attending the first learning workshop of the APCC Program, representatives from Daisy Hill Medical Surgery were enthusiastic about employing a practice nurse. By embracing this new role at the practice, the entire team were able to provide better care to their patients, particularly in improving access and providing a proactive and patient-centred approach to chronic disease care.

Click here to read more.


Working collaboratively to implement new systems to improve diabetes care

Seville Drive Medical Centre

Seville Drive Medical Centre has improved its processes and systems to ensure all patient data and information is correctly recorded in the clinical software, which allows for more proactive care of patients with chronic diseases. The practice now prides itself on its diabetes care, provided by a whole-of-team approach.

Click here to read more.


Preventing chronic disease through a team approach to care

Maddington Village General Practice

Maddington Village General Practice developed a stronger team approach by holding regular team meetings and improving communication. The practice team has successfully implemented a number of changes that benefit both the patients and staff.

Click here to read more.


Adopting new systems to improve preventative care

Hope Island Medical Centre

Hope Island Medical Centre has improved preventative care and planned chronic care for their patients by adopting more systematic and efficient work processes. The practice nurses now play a key role in recording vital information about their patients which assists the GPs in taking a more proactive approach to chronic disease care.

Click here to read more.


Building a new practice from scratch with a focus on diabetes management

Cleve Medical Practice 

With the help of the APCC Program, the Division and EEHAC, Cleve Medical Practice successfully changed ownership from private to public, while developing a strong focus on diabetes management and ultimately improving the overall care for their patients.

Click here to read more.


New care program improves outcomes for patients with diabetes

Prospect Medical Centre

Prospect Medical Centre developed a care program for patients with diabetes, which required correct data input, registers and more specific programming. They also extended their allied health and nursing services to provide more comprehensive, systematic and proactive care for patients with diabetes.

Click here to read more.


Healthy lifestyle clinic helps prevent chronic disease

Coliban Medical Centre

Coliban Medical Centre implemented a Healthy Lifestyle Clinic to assist patients to address the reasons for their weight gain and assist them to make positive lifestyle changes, in order to decrease their risk of developing a chronic disease.

Click here to read more.


Using information management to improve diabetes care

Platinum Medical Centre

Platinum Medical Centre (MC), while operating a successful holistic healthcare service, recognised that by introducing standard systems they could improve their services even more. Through data cleansing, building their registers and employing a chronic disease specialist nurse, the clinic is able to actively manage the care of patients with diabetes.

Click here to read more.   


Multi-skilled, holistic agency adopts “wellness” philosophy

Health & Wellbeing North Ward

With a large Aboriginal and Torres Strait Islander Community in the area, the practice expanded their services to include a dedicated Indigenous Healthcare worker to achieve their aim of providing holistic and culturally aware care to all patients. 

Click here to read more.


Local health expo increases community awareness of preventative healthcare 

Keperra Family Practice

Located in a shopping centre, alongside a number of other health providers, the practice saw the opportunity to build on their already strong partnerships and hold a health exhibition in the local shopping centre, to promote community health and educate the public on proactive and preventative healthcare.

Click here to read more.


Introducing a fluvax clinic

Adelaide City General Practice

The practice nurse at Adelaide City General Practice took on the responsibility of creating and running a flu vaccination clinic. The aim was to free up doctor appointments and to proactively vaccinate patients early in the season.

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Updating patient information to meet accreditation, ensure accuracy and better patient care

East Geelong Medical Centre

The practice saw the need to cleanse the practice data and update patient records in order to provide more systematic and proactive care for their patients.

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Click here to view more Case Studies

Last Updated 18 June 2014